Patricia Pejakovich, RN, BSN, MPA, CPHQ, Senior Consultant

Patricia Pejakovich, RN, BSN, MPA, CPHQ, CSHA, is a senior consultant with The Greeley Company, a division of HCPro, Inc., in Marblehead, MA. She brings more than 30 years of management experience to her work with healthcare organizations across the nation.

Prior to joining The Greeley Company, Pejakovich worked for 17 years in hospital senior management with responsibility for quality improvement, medical staff credentialing, continuing medical education, infection control, case management, organizational accreditation, and data abstracting. She also served as a corporate director of quality improvement for a large HMO and with a state medical society where she assisted physicians in negotiating third-party payer contracts.

Pejakovich applies leadership and nursing experience to help hospitals and medical staffs develop solutions to their toughest problems. She has a particular expertise in accreditation standards and regulatory compliance but consults on a wide range of areas, including: utilization management; credentialing; data management and design; hospital and medical staff quality improvement processes, forms, documents, tools, and reports to support improvement activities; infection control; nursing peer review; organizational readiness for survey; policy and procedure development; and employee orientation and competency assessments.

Pejakovich has presented programs on accreditation, utilization management, quality improvement, and nursing peer review at state and national organizations. She is also the author or coauthor of many HCPro/Greeley books, including the following:

• The Joint Commission Survey Coordinator's Handbook, 11th Edition (2009)
• Tracer Methodology: Strategies to Prepare for JCI Survey, Global Edition (2008)
• Failure Modes and Effect Analysis: Templates and Tools to Improve Patient Safety (2007)
• Nursing Assessment, Plan of Care, and Patient Education: The Foundation of Patient Care (2006)
• Tracer Methodology: Frontline Strategies to Prepare Your Organization for JCAHO Survey, Second Edition (2006)

Pejakovich received a bachelor’s degree in nursing from the University of Michigan and a master’s degree in Public Administration/Healthcare from Western Michigan University. She maintains memberships with the National Association for Healthcare Quality, Michigan Association for Healthcare Quality, and Sigma Beta Tau Nursing Honor Society.