Managing Disruptive Behavior: Balancing Patient Safety with the Rights and Dignity of Physicians

Published November 2009

One of the most difficult challenges facing medical staff leaders is overseeing professional conduct on the medical staff and confronting disruptive behavior. In addition, there is now a legal, regulatory, and accreditation mandate to eliminate professional conduct that may create a ""hostile work environment"" and place patients in potential jeopardy. Authored by Jon Burroughs, MD, MBA, FACPE, CMSL, senior consultant with The Greeley Company, this white paper provides a roadmap for approaching disruptive behavior that may have a detrimental impact upon patients, staff, and physicians if it is not properly addressed.

*MAGNET™, MAGNET RECOGNITION PROGRAM®, and ANCC MAGNET RECOGNITION® are trademarks of the American Nurses Credentialing Center (ANCC). The products and services of HCPro, Inc. and The Greeley Company are neither sponsored nor endorsed by the ANCC

HCPro, Inc. and The Greeley Company are not affiliated in any way with The Joint Commission, which owns the JCAHO and Joint Commission trademarks, the Accreditation Council for Graduate Medical Education, which owns the ACGME trademark, or the Accreditation Association for Ambulatory Health Care (AAAHC).