Richard A. Sheff, MD, is principal and chief medical officer with The Greeley Company, a division of HCPro, Inc., in Danvers, MA. He brings more than 25 years of healthcare management and leadership experience to his work with physicians, hospitals, and healthcare systems across the country. With his distinctive combination of medical, healthcare, and management acumen, Dr. Sheff develops tailored solutions to the unique needs of physicians and hospitals. He consults, authors, and presents on a wide range of healthcare management and leadership issues, including governance, physician-hospital alignment, medical staff leadership development, ED call, peer review, hospital performance improvement, disruptive physician management, conflict resolution, physician employment and contracting, health care systems, service line management, hospitalist program optimization, patient safety and error reduction, credentialing, strategic planning, regulatory compliance, and helping physicians rediscover the joy of medicine.

Steven W. Bryant is senior vice president, consulting services, and managing director with The Greeley Company, a division of HCPro, Inc., in Danvers, MA. He brings more than 20 years of experience in healthcare management and leadership to his work with hospitals, physicians, and healthcare organizations across the country. Bryant is a strong proponent of the principle that hospitals and physicians should never do anything just to meet an accreditation standard. Instead, he helps them do the right thing to give great care to patients and run a great hospital, and let regulatory compliance be a byproduct. Bryant is a popular speaker and author with particular expertise in continuous survey readiness; using the accreditation process to improve quality; finding maximum flexibility in Joint Commission, CMS, and other standards; and helping physicians understand and get value out of the accreditation process.

Robert J. Marder, MD, is an advisory consultant and director of medical staff services with The Greeley Company, a division of HCPro, Inc., in Danvers, MA. He brings more than 25 years of healthcare leadership and management experience to his work with physicians, hospitals, and healthcare organizations across the country. Dr. Marder’s many roles in senior hospital medical administration and operations management in academic and community hospital settings make him uniquely qualified to assist physicians and hospitals in developing solutions for complex medical staff and hospital performance issues. He consults, authors, and presents on a wide range of healthcare leadership issues, including effective and efficient peer review, physician performance measurement and improvement, hospital quality measurement systems and performance improvement, patient safety/error reduction, and utilization management.

Susan Acevedo, MD, MBA, is vice president, provider operations consulting, with The Greeley Company, a division of HCPro, Inc., in Danvers, MA. She brings more than 25 years of healthcare leadership and management experience to the delivery of clinical services and products to clients. She has extensive expertise in clinical work flow and process redesign, clinical content development, clinical information systems implementation (including clinical documentation, orders/results management, and computerized physician order entry [CPOE]), clinician change management (including information systems adoption for physicians and nurses), and project/engagement management.

Gayle Bielanski, RN, BS, CPHQ, is a consultant with The Greeley Company, a division of HCPro, Inc., in Danvers, MA. She brings more than 20 years of experience in quality, Joint Commission, CMS, accreditation, and regulatory compliance to her work with hospitals across the country. Bielanski specializes in preparing organizations for accreditation and regulatory compliance. In addition, she assists clients in implementing efficient case management practices by reducing length of stay, minimizing cost, and ensuring optimum outcome using a professional model of collaborative practice to improve quality through coordination of care.

Jonathan H. Burroughs, MD, MBA, FACPE, is a senior consultant and director of education services with The Greeley Company, a division of HCPro, Inc., in Danvers, MA. He oversees all national and onsite education programs for The Greeley Company and works with medical staffs and boards throughout the country in the areas of governance, medical staff–hospital alignment strategies, credentialing, privileging, peer review and performance improvement, medical staff development planning, strategic planning, and physician performance and behavior management.

Sharon Courage, RN, MPH, is a senior consultant with The Greeley Company, a division of HCPro, Inc., in Danvers, MA. She brings more than 20 years of healthcare experience to her work with hospitals and healthcare organizations across the country. Courage assists clients with the development and implementation of a variety of healthcare programs including quality management, patient safety, care/case management, risk management, and medical and cost management processes. She is also conversant in the Joint Commission standards and CMS Conditions of Participation and assists organizations with the assessment of current compliance and the development of processes to meet standards.

Laure L. Dudley, RN, MS, CSHA, is a consultant with The Greeley Company, a division of HCPro, Inc., in Danvers, MA. She has more than 30 years of healthcare experience in management, compliance, clinical operations, product development, quality and performance improvement services, and program support and service delivery in a variety of settings. Dudley specializes in supporting accreditation and regulatory compliance through education, evaluation, preparation, post survey planning and implementation as well as performance improvement activities for The Joint Commission and CMS.

Lisa Eddy, RN, CPHQ, is a senior consultant with The Greeley Company, a division of HCPro, Inc., in Danvers, MA. She brings more than 22 years of experience in Joint Commission, CMS, HFAP, and NCQA accreditation and certification to her work with hospitals and healthcare organizations across the country. Eddy’s background in nursing administration, quality, and risk management enables her to apply real-world healthcare knowledge to the challenges of meeting regulatory requirements. She specializes in preparing organizations for accreditation and implementing solution-based, continuous accreditation readiness programs. She is also heavily involved in Greeley’s practice of helping organizations facing post-survey adverse action and/or CMS decertification—clarifying requirements for improvement and developing CMS action plans. In addition, Eddy is instrumental in facilitating implementation strategies for performance improvement and quality management systems and she serves as a senior advisor to many Greeley Center for Healthcare Accreditation clients.

Annie Halvorsen, RN, MS, ACNS is an associate consultant with The Greeley Company, a division of HCPro, Inc., in Danvers, MA. She brings more than 10 years of experience in healthcare and business management to her work with hospitals, physicians, and healthcare organizations across the country.

Marcia Hargreaves is a consultant with The Greeley Company, a division of HCPro, Inc., in Danvers, MA. She brings more than 25 years of healthcare experience to her work with hospitals and healthcare organizations across the country. Hargreaves specializes in preparing organizations for accreditation and regulatory compliance. In addition, she assists clients by providing quality and performance improvement expertise.

Mary J. Hoppa, MD, MBA, is a senior consultant with The Greeley Company, a division of HCPro, Inc., in Danvers, MA. She brings more than 15 years of healthcare leadership and management experience to her work with physicians, hospitals, and healthcare organizations across the country. Dr. Hoppa’s roles in hospital administration and medical staff leadership in academic and community hospital settings make her uniquely qualified to assist physicians and medical centers in developing effective solutions to their most significant challenges. She has experience in credentialing and privileging, peer review and quality, medical staff education, conflict resolution, and is the leader of The Greeley Company’s bylaws division.

Barbara LeTourneau, MD, MBA, FACPE, FACEP, is a senior consultant with The Greeley Company, a division of HCPro, Inc., in Danvers, MA. She brings more than 25 years of clinical and administrative experience to her work with physicians and hospitals nationwide. Dr. LeTourneau’s many roles in senior medical administration positions make her qualified to help physicians and hospitals develop solutions to their most challenging problems. She has consulted, authored, and presented on a wide range of healthcare management topics, including medical staff affairs, medical staff structure and bylaws redesign, physician discipline, infrastructure design and implementation, work process and social system redesign, medical policy, physician performance evaluation, credentialing, and quality and performance management.   

Steven A. MacArthur is a consultant with The Greeley Company, a division of HCPro, Inc., in Danvers, MA. He brings more than 30 years of experience in the healthcare environmental services and safety fields—including more than 20 years in acute care hospitals—to his work with hospitals and healthcare organizations across the country. MacArthur provides on-site safety assessments and helps facilities to prepare for and respond to Joint Commission/CMS accreditation and OSHA compliance surveys. MacArthur also provides educational programs; specifically consulting and presenting on The Joint Commission’s Environment of Care, Life Safety Code®, and Emergency Management standards; CMS’ physical environment Conditions of Participation; and guidelines and regulations of the Occupational Safety and Health Administration (OSHA), the Environmental Protection Agency, the Department of Environmental Protection, and the Department of Public Health.

Elizabeth T. Palazzo is a senior associate consultant with The Greeley Company, a division of HCPro, Inc., in Danvers, MA. She is an accomplished consultant and project manager with over six years of comprehensive experience delivering results from assessment to implementation in the healthcare setting.

Claude (Bud) Pate, REHS, is an advisory consultant with The Greeley Company, a division of HCPro, Inc., in Danvers, MA. He brings more than 30 years of high-profile problem solving to his work with hospitals and healthcare organizations across the country. Pate is a nationally recognized expert in patient flow and in hospital and health system regulation and accreditation. His patient flow work brings him to institutions and podiums across the country to solve one of healthcare's most daunting challenges: how to reliably and consistently bring patients into contact with emergency providers and how to quickly find an inpatient bed for admitted patients. In the regulatory world, Pate has an unmatched track record for consultation under fire, helping institutions avoid adverse accreditation and certification actions while simplifying the challenge of ongoing compliance.

Patricia Pejakovich, RN, BSN, MPA, CPHQ, CSHA, is a senior consultant with The Greeley Company, a division of HCPro, Inc., in Danvers, MA. She brings more than 30 years of management experience to her work with healthcare organizations across the nation. Pejakovich applies leadership and nursing experience to help hospitals and medical staffs develop solutions to their toughest problems. She has a particular expertise in accreditation standards and regulatory compliance but consults on a wide range of areas, including: utilization management; credentialing; data management and design; hospital and medical staff quality improvement processes, forms, documents, tools, and reports to support improvement activities; infection control; nursing peer review; organizational readiness for survey; policy and procedure development; and employee orientation and competency assessments.

Sally Pelletier, CPMSM, CPCS, is a senior consultant and director of credentialing services with The Greeley Company, a division of HCPro, Inc., in Danvers, MA. She brings nearly two decades of credentialing and privileging experience to her work with medical staff leaders and medical services professionals across the nation.

Pelletier advises clients in the areas of accreditation compliance, credentialing and privileging assessment and redesign, medical staff services department assessments, and leadership and development training for medical services professionals. 
 

Derenda S. Pete, RN, MBA, is a senior consultant with The Greeley Company, a division of HCPro, Inc., in Danvers, MA. She is a nationally recognized healthcare facilitator and emergency services clinician with more than 25 years of combined experience as project director, senior consultant, healthcare administrator, and department manager. As a former managing partner of a healthcare management consulting firm, Pete helps institutions across the country address difficult operational issues. By combining her knowledge of best demonstrated practices with profound data analysis skills and practical clinical/operational expertise, she has guided her clients toward improved customer service and profitability. For more than 15 years, the approach Pete has taken with her clients, which typically focuses on process redesign and labor optimization, has been successful in maximizing her clients’ functional capacity and improving their return on investment.

Kenneth Rohde is a senior consultant for patient safety and process improvement with The Greeley Company, a division of HCPro, Inc., in Danvers, MA. He brings more than 27 years of experience in quality management to his work with physicians, hospitals, and healthcare organizations across the country. Rohde has participated in and managed projects to improve business effectiveness and business development for healthcare, nuclear power, and manufacturing facilities around the globe. He instructs, presents, and consults in the areas of patient safety and human performance evaluation; improvement and error reduction strategies; risk management and corrective action program evaluation and redesign; root cause and apparent cause analysis; improving performance through process management; effective procedure writing; failure modes and effects analysis; effective data collection, analysis, and trending; and change management.

Brenda Summers, MBA/MHA, MSN, RN, NEA-BC, CSHA, is a senior consultant with The Greeley Company, a division of HCPro, Inc., in Danvers, MA. She brings more than 30 years of experience in healthcare leadership to her work with hospitals and healthcare organizations across the country, focusing in the area of accreditation and regulatory compliance.

WendySue Woods, RN, MHSA, CSHA, is a senior consultant with The Greeley Company, a division of HCPro, Inc., in Danvers, MA. She brings more than 25 years of healthcare experience to her work with hospitals and healthcare organizations across the country. Woods applies her administrative and nursing experiences to help medical facilities and their staff to develop solutions to their toughest problems. Her varied experience and ability to understand compliance—as well as process improvement strategies and their implications across all levels and perspectives—brings a comprehensive and realistic approach to reengineering and regulatory compliance. She has particular expertise in accreditation, regulatory, and risk management compliance, post-survey clarification work, and process improvement strategies. She consults in all areas of Joint Commission accreditation, CMS compliance, medical staff leadership, quality and process management, customer service, and staff education programs.