Workplace violence techniques: Engagement & de-escalation tips

Clinical Quality Insights

August 15, 2024

10:00-11:00 a.m. PT | 1:00-2:00 p.m. ET

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Violence has always been a very real part of healthcare, from the front lines in the emergency department to the executive suite. Violence continues to peak in the wake of COVID. OSHA, CMS, Joint Commission and others have recognized this trend and have re-emphasized the importance of making nurses, physicians and others in the front lines of healthcare be as prepared and safe as possible. This webinar will provide a high-level overview of what regulators and accreditors expect when it comes to this all-important issue.

We will be discussing:

  • Methods that increase, decrease, and hinder patient engagement
  • Understanding the red flags of your psychiatric population
  • Behavioral emergencies and codes of conduct
  • Our roles in de-escalation and core beliefs when dealing with aggressive populations
  • Balancing customer service expectations and actions to avoid
  • Tactics and impacts of verbal de-escalation
  • Understanding the scope, symptoms, and interventions of mental illness
  • Organizing and maintain a responsive and effective survey command center
  • Working with operational leadership to continuously identify and mitigate survey vulnerabilities
  • Maintaining excellent working relationships with survey agencies as they collaborate to sustain compliant practices in the face of almost insurmountable challenges
Chartis Clinical Quality Solutions

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If you need immediate assistance responding to regulatory and accreditation activity, please contact us today. Chartis Clinical Quality Solutions brings unmatched expertise helping clients develop Plans of Correction to address threats to accreditation or certification.

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About the Webinar Series

Clinical Quality Insights, a Webinar Series, is a complimentary webinar program that provides insights into today's most challenging topics related to clinical quality, safety, and compliance.

Panel discussions are led by nationally-recognized healthcare industry experts, including Chartis and Greeley leaders. Each 60-minute webinar includes an interactive Q&A portion—come with your most pressing clinical quality questions. 

Workplace violence techniques: Engagement & de-escalation tips

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