The Client Challenge
Healthcare leaders at a not-for-profit regional health system wanted to improve their provider onboarding process to broaden patient access and accelerate revenue. They suspected operational inefficiency was to blame for lengthy turnaround times. But without a clear financial return on investment for new workflows and technology, they knew they would be unable to challenge the status quo.
The Solution
The hospital partnered with Greeley, a Chartis Company, to benchmark its performance against leading best practices and assess the financial impact of suboptimal performance. Together, they identified specific deficiencies and created a plan to hire an executive director for medical staff affairs, reorganize teams, monitor key performance indicators, and optimize existing software to reduce manual tasks and generate actionable insights. They aimed to create a unified team working toward common goals, with the support of standardized processes and infrastructure.
Client Impact
With a well-defined pathway for success, leaders have clear steps to achieve an optimal future state. They collectively understand how improving provider enrollment and credentialing enhances efficiency and cash flow. They have the financial and operational data to support their efforts moving forward. And they’re able to embrace new opportunities for financial sustainability and growth.
