Quality, Safety and High Reliability: Leading the Transformation
The essential promise of healthcare — helping people at their most vulnerable — has never been more challenging to deliver. This course presents a comprehensive, enterprise-wide approach to achieving high reliability that moves beyond siloed quality and patient safety programs. Participants will explore an integrated operating model that strengthens an organization’s ability to consistently detect, prevent, and mitigate harm. Emphasis is placed on improving equitable outcomes, patient and workforce engagement, and sustained performance results. This interactive course also highlights how high reliability supports stronger public rankings, pay-for-performance outcomes, and long-term financial value.
Why consider this course:
This course helps healthcare leaders move beyond fragmented quality and safety efforts to build a high-reliability culture that reduces harm, strengthens accountability, improves outcomes, and drives lasting organizational performance.
- Break Down Silos: Build safer and more reliable systems across teams and departments
- Reduce Harm Before It Happens: Learn how to maintain a priority on quality and risk reduction while still effectively balancing other operational, regulatory, and financial priorities
- Turn High Reliability from Theory into Daily Practice: Implement structures aligned with a shared framework that allows for standard improvement approaches to be executed consistently and in a sustained way
- Improve Outcomes, Rankings, and Financial Performance: Improve rankings, ratings, and public trust while achieving a positive return on investment through improved quality care
Who should attend:
- Chief Executive Officer
- Hospital Counsel
- CMO/VPMA
- Chief Operating Officer
- Chief Quality Officer
- Clinical Transformational Leader
- Compliance Officer
- Patient Safety Officer
- Risk Manager
- Quality Director
Phenomenal HRO session! I traveled with three providers and attended multiple seminars, which we were all thankful for attending and bringing back the knowledge for our organization.
”Contact our sales team to discuss your goals, delivery options, and pricing.
Course modules and what you will learn in each section:
The following modules are designed for a 12-hour course from our national seminar. For a custom education engagement we will work with you to select modules and modify them based on your needs.
Featured speakers
Jennifer Beloff, RN
Jennifer Beloff, RN, MSN, APN, is a Partner in Performance Transformation focused on the expansion of clinical quality and high reliability care.
Stephanie Boyd, DNP, RN, CPHQ
Stephanie Boyd, DNP, RN, CHPQ serves as an Associate Partner with the High Reliability Care team at Chartis. Stephanie brings 20 years of healthcare experience to the firm with leadership in clinical operations, strategy, safety, quality, and high reliability practices. Her expertise and passion include: quality-based pay for performance and pay for reporting programs, process improvement, patient safety structures, and cause analysis.
Steve Mrozowski, MHA, CPPS, FACHE
Steve Mrozowski, MHA, CPPS, FACHE, is a Partner in Clinical Transformation and leads External Peer Review and Patient Safety at Chartis. He brings more than 25 years of healthcare experience in prehospital services, quality, safety, and high reliability organizing and education.
Paul Murphree, DO
Paul Murphree, DO, ScD, is a Partner at Chartis, recognized for over 25 years of transformative leadership in healthcare practice, operations, and governance. Having led a comprehensive revision of medical staff policies across his former multi-hospital system and medical group, Paul has firsthand experience implementing organizational change.
Andrew Resnick, MD
Andrew Resnick, MD, serves as a Senior Partner and the Chief Medical and Quality Officer, leading Clinical Quality, Safety, and High Reliability efforts at Chartis.
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